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New research tells us that this article has about 8 seconds to grab your attention!That’s right! 8 seconds!  That’s the length of the average human attention span according to a study done by Microsoft Canada in 2013.  Earlier research conducted by the National Center for Biotechnology Information(NCBI) of the National Library of Medicine, Maryland, USA, […]

While every company is talking about how they can deliver a cohesive Customer Experience, Jeff Bezos has been consummating the virtue all along.  Amazon.com was instrumental in the launching of my first start-up company at the end of 1999, Pinoydelikasi.com – a Filipino delicacies store. I admired Jeff Bezos’ tenacity and dexterity to grow the business(market valuation

In the world where everybody says, the retail store is dead, “Retail Stores Will Completely Die, Says Tech Investor” —Business Insider“Five Trends Driving Traditional Retail Toward Extinction” —Forbes“Is brick and mortar retail in a death spiral?”—Fortune Retail is not dead!  It’s here to stay.  In fact, 95% of retail sales will be captured by retailers

Customer experience is the sum of all experiences of a customer with a supplier of goods or services, over the duration of their relationship. The consumers have more control over your business now than ever before. They have the capability to influence not only what they buy, but what others buy as well. The growing

Be Bold.  Be Different.  Keep people at the center of everything we do.                                                                  -Bodil Eriksson, Executive Vice President          

When was the last time you did nothing? When I say nothing, I mean nothing!  No TV, no web surfing, no emailing, no texting, no phone calls, Nothing! Not even mesmerizing about your past love life or planning your next trip. We wake up each morning stressed and worried thinking about the bills we need

On May 1897, while the great American novelist, humorist, and social critic Samuel Clemens — well known under the nom de plume of Mark Twain, was in London on a speaking tour, someone started a rumor that he was critically ill and emaciated. Then news followed that he had died. A reporter told Mark that 

“To be trusted is a greater compliment than to be loved.”